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Telephone and online counselling

Staying well, calm and connected at a difficult time, these words resonate through many people's minds on a daily basis. Therapy of any kind is a hard process to admit to yourself or to anyone else, for many it is seen as being weak and having failed, but the realisation is,  if you don’t get help it will always be there and could lead to something much worse in the future.

Online & Telephone Counselling - Wishaw Counselling Service

Counselling is not just about face-to-face appointments. Many counsellors offer sessions through online platforms or appointments by telephone. Whatever your lifestyle there is something for everyone.

By sharing your anxieties and not letting them bottle them up, you elevate some of the understandable stresses and feelings of loneliness and isolation.  Talking to a professional provides you with understanding, support and calm and a safe space to explore your anxieties. Where better to feel safe than in your own home with a nice cup of tea as you engage in conversation with someone who is not there to judge you or to say “ oh yeah I feel like that sometimes”.

Telephone and e-therapy

Telephone therapy is therapy which helps children, adolescents or adults receive therapy from a therapist via traditional telephone or Skype and FaceTime. Often, telephone therapy is supplemented with other online therapy, such as text based services or email.

More people are coming round to the idea of telephone therapy, and recent research shows that telephone therapy has just as much therapeutic value as face to face therapy, and in some instances, even more so.

More and more people are turning to the Internet for help with something that used to be confined to a doctor's office. Generally, E-therapy is defined as a treatment based in dialogue -- talking about what's bothering you with a professional who is supportive, neutral, and nonjudgmental.

What to expect from telephone counselling

The client needs to have a suitable and private space from which to take the call

You need a confidential and quiet space to speak from, where you won't be interrupted or overheard. And preferably not your bed!

Expect to be asked for an emergency name and contact number, as well as GP details.

Sometimes people meet their counsellor in person first for an assessment. Others prefer telephone from the outset - for both assessment and talking through how it will work.


What can telephone and online counselling help with?

Telephone and online counselling can help with many of the same issues as face-to-face counselling, such as anxiety, stress, depression, self-esteem and confidence issues, loss and family relationship problems. But it's not suitable for everyone.

“If you're feeling particularly unwell or desperate, it is better that you try to get some face-to-face support if possible. In case of emergency contact your GP or local Accident and Emergency service.

Advantages and Disadvantages of Online Therapy


  • Enables people in remote areas, and those who are disabled or housebound to access services.

  • It is usually fairly affordable and convenient.


  • There are concerns around confidentiality, privacy and unreliable technology.

  • Therapists are not in a position to respond directly to crisis situations.

  • The scope of the help provided can be limited. 

  • Some insurance policies may not cover online therapy.

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